Answers
Wholesale routing questions, answered
The wholesale routing questions buyers actually ask: how we sell, what we will and will not route, and what happens when something goes wrong.
FAQ
Working with SisBird
Who does SisBird sell to?
Licensed telecom operators, CPaaS platforms, SMS aggregators, VoIP resellers and enterprises with their own messaging or voice platform. We supply wholesale routing, not a retail sending tool, so there is always an integration involved.
How quickly can I start testing?
A test account is usually issued within one business day of the route plan being agreed. Destinations that require sender ID or template registration take as long as the local regulator does, and we will tell you the realistic timeline before you plan a launch around it.
Do you charge for test traffic?
No. Test credits are on us, on the same routes production will use. Testing on a route you will not actually be given is not a test.
Is there a minimum commitment?
No minimum term and no setup fee. Rates are volume-tiered, so higher sustained volume earns a better rate, but nothing obliges you to reach it.
Do you sell grey routes?
No. Grey routes are cheaper right up until the operator closes them, your sender ID is blacklisted and your traffic stops without warning. Every route we sell is one we are prepared to name and label.
What happens when a route degrades?
Each destination carries a primary interconnect and at least one qualified standby. Degradation triggers an automatic reroute while the NOC investigates, and you are told what happened rather than left to infer it from your own dashboards.
Can I use several products on one account?
Yes. A2P SMS, Voice OTP, TTS and voice termination share one account, one balance and one set of reports. Adding a product does not change your existing integration.
What traffic will you refuse?
Unsolicited bulk messaging, traffic that misrepresents its sender, anything targeting numbers without a lawful basis, and anything that would put our interconnects or your own sender reputation at risk. We would rather turn traffic away than lose a route.
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